Trustpilot review analysis for teams that ship
ReviewLenz is an AI review analysis Chrome extension that turns hundreds of Trustpilot reviews into themes, sentiment, NPS, competitor gaps, and a prioritised action plan.
Google sign-in keeps your free scan, history and purchases safe across reinstalls. Later scans use a one-time price based on review count.
A smarter alternative to a Trustpilot review scraper
Searching for a Trustpilot reviews scraper usually means you need more than a pile of copied comments. You need to understand what customers repeat, which problems are urgent, where competitors are vulnerable, and what your team should do next.
ReviewLenz works inside your own Chrome browser session. It collects the reviews available during your session, then transforms them into a structured voice-of-customer report. Instead of stopping at raw review extraction, you get evidence-backed themes, sentiment, customer journey friction, segments, opportunities and recommended actions.
Choose a Trustpilot review page and timeframe.
Turn recurring customer language into clear signals.
Download organised reviews as PDF, Excel or Word.
Three steps to actionable insights
Open any Trustpilot page
Navigate to a brand's review page. The extension detects it and shows the scan button.
Choose timeframe and scan
Pick a date range — last month, quarter, year, or everything. Reviews are collected through your session.
Read the full report
AI analyses every review and generates an interactive report with charts, segments, and recommendations.
What the report includes
Sentiment and NPS
Positive/negative/neutral split with estimated Net Promoter Score and improvement guidance.
Theme extraction
5-7 positive and negative themes ranked by frequency, each with verbatim customer quotes.
Interactive timeline
Scatter chart of every review over time. Hover any point to read the full comment in context.
Prioritised action plan
Five recommendations ranked by impact, effort, and timeframe. Ready to drop into a sprint.
Competitor mapping
Five direct competitors with strengths, weaknesses, and estimated customer switch risk.
Customer segments
Distinct reviewer personas with top concerns and tailored opportunities to serve them better.
Customer journey
Evidence-backed signals across purchase, delivery, usage, support, and renewal — with friction and opportunities.
Evidence coverage
See the review volume, date span, completeness, and rating breadth behind every interpretation.
Urgency signals
Critical issues flagged by severity with specific fix recommendations. Surface fires early.
AI follow-up chat
Ask questions about the analysis in plain language. Drill into themes, compare segments, get advice.
Pay only for the analysis you unlock
The exact price is shown after review collection and before secure Stripe checkout.
Start in under 60 seconds
Install the extension, open a Trustpilot page, and scan. Your first full report is free; later reports start at $1.99 and stay unlocked permanently.
extension Add to ChromeTrustpilot review analysis FAQ
Is ReviewLenz a Trustpilot reviews scraper?
ReviewLenz is a browser assistant, not a server-side scraper. It works through your own logged-in browser session and analyses the reviews collected during that session. It does not run external scraping bots or bypass access controls.
Can I export Trustpilot reviews?
Yes. After an analysis is unlocked, you can purchase a permanent, organised export of the collected reviews in PDF, Excel or Word format. Export pricing is calculated from the number of comments.
What does Trustpilot review analysis include?
Reports include rating and sentiment patterns, estimated NPS, recurring positive and negative themes, customer segments, journey friction, urgency signals, competitor gaps and a prioritised action plan.
How much does ReviewLenz cost?
Your first complete analysis is free. Later reports use transparent one-time pricing based on the number of reviews collected, starting at $1.99. Reopening an unlocked report does not create another charge.
Do I need a Trustpilot API key?
No. Install the Chrome extension, sign in with Google to keep your history and purchases, open a Trustpilot review page, choose a timeframe and start the analysis.
Important notice
ReviewLenz does not scrape Trustpilot. The extension operates through your own logged-in browser session — the same way you would manually read and copy reviews. No bots, no automated requests from external servers, no circumvention of access controls.
That said, Trustpilot's terms of service restrict automated collection of data from their platform. While ReviewLenz acts as a browser assistant (not a scraper), users should be aware that bulk access patterns may trigger Trustpilot's detection systems regardless of method.
By using ReviewLenz, you accept full responsibility for how you use the extension and any consequences that may arise from your Trustpilot account activity. This includes potential account warnings, rate limiting, or suspension by Trustpilot.
We recommend using ReviewLenz responsibly — avoid running excessive consecutive scans and respect the platforms you interact with.