Privacy Policy

Last updated: September 14, 2026

1. What ReviewLenz Does

ReviewLenz is a Chrome extension that helps you analyse customer reviews on Trustpilot. When you initiate a scan, the extension:

• Opens Trustpilot review pages in background tabs using your logged-in browser session
• Extracts publicly visible review data (rating, text, date, title) from those pages
• Sends the collected reviews to our analysis server for AI processing
• Returns a structured intelligence report displayed in a local browser tab

2. Data We Collect

Review data: When you initiate a scan, we process and store the review text, rating, date, title, and review identifier extracted from public Trustpilot pages.

Analysis and usage data: We store generated reports, the scanned brand, review counts, scan timestamps, and access history needed to provide your report history and downloads.

Account and technical data: When you choose Google sign-in, we receive your verified email address, name, profile image and stable Google account identifier. We use them only to authenticate you, enforce the one-time free analysis, and restore your history and purchases. A randomly generated installation identifier and a separate scan-session identifier help migrate pre-account history and route active scan results. Our hosting provider may also process IP addresses and request logs for security, reliability, and rate limiting.

What we do NOT collect:

• Your Trustpilot login credentials
• Your browsing history outside of Trustpilot review pages
• Personal information from your Trustpilot account
• Your Trustpilot cookies, passwords, or authentication tokens
• Data from any website other than Trustpilot review pages you explicitly scan

3. How We Use Your Data

Collected review data is used exclusively to:

• Generate AI-powered analysis reports (sentiment, themes, NPS, action plans)
• Power the conversational AI chat feature within your report
• Provide report history and paid raw-review exports
• Cache results temporarily to avoid redundant processing

We do not use review data for advertising, profiling, training AI models, or any purpose other than delivering your analysis report.

4. Data Storage and Retention

• Analysis results and raw review data are stored in our database and associated with your ReviewLenz account so you can restore history and purchases after reinstalling the extension.
• Retention: Stored reports and their review data remain available until they are deleted at your request or removed as part of our operational data-management process. ReviewLenz does not currently apply an automatic expiration period to saved reports.
• Server cache: A separate temporary cache may retain recent results to improve performance for repeat lookups.
• Local storage: Your installation identifier, scan state, most recent analysis, and recent review data are saved in local extension storage. You can clear this data by removing the extension or clearing its storage.

5. Third-Party Services

ReviewLenz uses the following third-party services to deliver analysis:

• OpenAI — processes review text and report context to generate structured analyses and answer report-chat questions. OpenAI's API data-usage terms apply to this processing.
• Railway — hosts our backend server infrastructure.
• Stripe — processes payments when you purchase an eligible report or review export. ReviewLenz does not receive your complete card details.
• Google — authenticates your account and provides the basic profile information described above after you explicitly choose Google sign-in.

We do not share data with advertisers or data brokers. ReviewLenz's use of information received from Google APIs adheres to the Chrome Web Store User Data Policy, including its Limited Use requirements.

6. Permissions Explained

• tabs: To detect when you're on a Trustpilot review page and activate the extension UI.
• storage: To save your analysis results locally and maintain your session identifier.
• alarms: To resume interrupted scans and check whether long-running analyses have completed.
• scripting: To run the content script that extracts review data from Trustpilot pages you scan.
• windows: To open minimised browser windows for collecting review pages without interrupting your workflow.
• Host access to trustpilot.com: To navigate and read Trustpilot review pages during scanning.
• Host access to doreviews.site: To communicate with our analysis API server.

7. Your Choices and Control

• You choose when to scan — the extension never collects data without you clicking "Start Scanning".
• You can cancel any scan in progress.
• You can clear locally stored results by removing the extension or clearing extension storage.
• You can sign out, and you can request access to or deletion of your account and server-stored reports by contacting us.
• You can uninstall the extension at any time to stop all data collection.

8. Security

All communication between the extension and our server uses HTTPS encryption. Review data is transmitted securely and processed in isolated server environments. We follow industry-standard security practices for our infrastructure.

9. Children's Privacy

ReviewLenz is not intended for use by individuals under the age of 13. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the extension after changes constitutes acceptance of the revised policy.

11. Contact

If you have questions about this privacy policy or your data, contact us at:

hello@doreviews.site